How does the Zettle tipping function work? 

Zettle’s tipping function allows your customers to add an extra amount to their bill, and they can do so straight into your card reader. This function only works with an Zettle Reader / Reader 2

It is important that you understand how to receive and declare tips according to local tax authority regulations. Read more about tax regulations in UK here. Tips that have been accepted with a Zettle Reader will be presented in full on your Zettle sales reports and on your receipts. 

How do I activate the tipping function?

The Zettle tipping function only works with a Zettle Reader. 

  • To be able to accept tips, you need to be running the latest version of the Zettle app on your smartphone or tablet. The tipping feature is available for both iOS and Android devices. 

  • Your card reader must have the latest software before you can accept tips, make sure you have updated the Zettle reader. How to update your card reader

  • To then be able to start accepting tips with your card reader, you lastly need to activate the feature in the app. You will find the tipping function in “Settings” > “Payment settings” / “Card”.

How do I start receiving tips?

  • Place your products/enter your order into the shopping basket on your Zettle app or simply enter an amount.

  • Tap “Charge” and select card as payment method.

  • The card reader will now ask your customer if they want to add a tip. Hand over the reader to the customer. 

  • If they say yes, they will be asked to enter an amount. After that, they simply enter their PIN. 

  • You can now print, text or email a receipt to your customer.

Refund tip

It is not possible to refund a tip straight from your app. If you wish to refund a tip, you can do so on my.zettle.com

MAX level for tip

To prevent accidental or invalid amounts (for example if the customer enters their PIN code instead of a tip amount), the maximum tip level is set to 50%. If the customer enters more than 50%, the card reader will show a “too high amount” warning message.

Does Zettle take a cut of the tips? 

For all card payments, Zettle takes a transaction fee based on the total amount. Read more about our prices here.​

Can I see a total of all my tips in my sales reports?

Yes, total tipping is shown in all printed, web and in-app sales reports under “tips”.

Can I deactivate the tipping function?

You can deactivate the function at any time in “Settings” > “Payment settings” / “Card”.

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