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Common questions in regards to our Terms & Conditions

Below you will find answers to some of our most common questions in regards to our Terms & Conditions. 

Where can I use Zettle?
You can only use Zettle in the country where you signed up for it. If you, for instance, created your Zettle account in the UK, you can only use Zettle's service in the UK, and in £ (GBP).

Can I connect a bank account which is outside of the country where I signed up for Zettle?
You can only connect a bank account which is in the same country where you signed up for Zettle.  

Why has Zettle performed a credit check?
We need to perform a credit check in order for us to verify your identity and to fulfil our obligations in accordance with applicable laws and regulations. If you want to learn more, please read here.

Can I use Zettle in order to provide goods and/or services where my customer pays in advance?
No. You cannot use Zettle when your customer isn't physically present, and may not use Zettle where the delivery of goods or the performance of the services you provide, occurs later than the payment for the goods or services. For example, you can’t use Zettle to sell flight tickets. The actual flight occurs a long time after your customer paid for the flight ticket in question. 

Can I use Zettle to sell and buy currency?
No. 

Can I use Zettle in order to get “paid back” from friends and family?
No. 

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