The Zettle service is provided by PayPal (Europe) S.à.r.l et Cie S.C.A. (“PayPal” or “we”). As part of the Zettle Service we have created our own Privacy Portal because we value your personal integrity and want to make sure you’re in control of your data. You have rights and they are important to us!
On the Zettle Privacy Portal, you can exercise your rights, get an overview of your requests and access a copy of your data; all in one place.
Why do you have a Privacy Portal?
We want to make it easy for you to exercise your rights and honour the trust we are given by being transparent and making sure that you’re in control of your data.
How do I exercise my rights?
Simply submit a request through our online web form found on the Privacy Portal here, and we will do our best to assist you.
Please follow the steps below:
- Create a request by filling in the Privacy Portal web form. Change the language if needed.
- Confirm your email address, so we know who you are.
What if I want to receive the information in my local language?
No problem. To make sure you receive all the information in your local language, please:
- Change the language in the webform in the top right corner and
- Select your country in the form.
Please note: if you are a merchant and have requested a copy of your data, it will be sent to you in the language set on your Zettle account.
Why do I need to verify my email address?
Because we want to make sure you are you and that we are transferring information to the correct recipient.
What happens after I submit my request?
Once it’s been confirmed, we’ll start working on your case. If we need additional information from you, we’ll let you know.
When can I expect to hear back from you?
We’ll resolve your case within 30 days, but of course, we strive to deliver a response to you as soon as possible.
Where can I find the resolution?
Once your request has been worked on, we’ll send you an email with the details.
Where can I find attachments?
If you’ve requested a copy of your data, the email will contain an attachment with your data. Instructions to open the file will be sent in the email.
I want you to stop sending me receipts, what do I do?
If you’re a cardholder using our service to receive receipts electronically from Zettle merchants, you can simply opt-out by following the link in the bottom of the email.
What if I want to terminate my Zettle account and delete all data?
Please follow the steps below:
- If you want to terminate your account, send an email to our support team.
- Then submit a ticket on the web form in our privacy portal to delete your personal data.
What if I’m not happy with the response?
We’ll help you because we want you to be in control of your personal data. Either log in to the portal and leave a comment or send an email to firstname.lastname@example.org.
If you are still unhappy about how we’re handling your enquiry or our processing of your personal data, you may lodge a complaint with your local data protection authority.
What if I want to give feedback about the process?
You’re more than welcome to give feedback, we always want to improve. Either log in to the portal and leave a comment or send an email to email@example.com.