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Taking card & contactless payments

Taking card payments with the Zettle Reader & Reader 2

1. Add a product

  • Add a product to your shopping cart or enter an amount.

2. Tap “Charge”

  • Tap Charge in the Zettle Go App.
  • Select Card as Payment Method*.
  • Hand over the card machine to the customer.
  • Tap or insert the card in the reader.

For contactless payments:
Tap the card on the reader. The card must be held within 2 inches of the reader's display.

Increased contactless limits due to COVID-19

To limit the spread of coronavirus in your day-to-day life, the major card networks have temporarily raised the contactless limit from £30 to £45. This means your customers can simply tap their card or device to your phone or card reader when they want to pay –  no physical contact with your PIN pad, more peace of mind!

 

3. Confirm transaction

  • (If applicable) Enter PIN or sign.
  • Make sure to check the display on the reader and your app to confirm that the payment has been approved.

4. Receipt

  • Enter the customer’s email address and/or mobile number to send a digital receipt. You can also print the receipt if you’re connected to a supported printer.

Get your card reader here

Taking payments with the Card Reader Pro & Card Reader Pro Contactless

1. Add a product

  • Launch the Zettle Go app on your device.
  • Add a product to your shopping cart or enter an amount.
  • Hand over the card reader to the buyer. 

2. Tap “Charge”

  • Tap Charge in the Zettle Go app. 
  • Select Card as Payment Method*.
  • Insert or swipe the card in the card reader.

For contactless payments: 
Tap the card on the card reader. The card must be held within 2 inches of the card reader display.

3. Confirm transaction

  • The customer enters their PIN on the card reader, or signs on the screen on your smartphone/tablet. 

4. Receipt

  • Enter the customer’s email addressand/or mobile number to send a digital receipt. You can also print the receipt if you're connected to a supported printer.

Good to know

Should you be interested in accepting remote payments, for example when your customer is not present, you can read more about our Payment Links feature here.

If you only take card payments with Zettle, you can disable the cash payment option under the Payment Settings menu in the Zettle Go app:

  • Tap on
  • Go to Payment Settings
  • Disable cash payments (by turning off the green button)

Customer’s bank statement

If you have a private Zettle account*, the bank statement will simply say “Zettle”.
If you are using a business account, the information will be “iZ*[company name]”.
 

Card declined

What to do if a card is declined:
If the payment is declined, the sale cannot be completed. We recommend you let the buyer use another means of payment and then ask them to contact their bank for more information.

 

*The option to register for individual Zettle accounts was removed in March 2017. This information applies only to existing users.

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