Pattersons were dealing with a traditional point of sale system that was prone to crashing – and as with many traditional solutions, it meant that the day-to-day running of the business came with weeks of extra manual labour a year.
“We were always having problems with our previous POS” General Manager Declan Carr told us. “It was all wired through the building, so if one of the wires got damaged, the whole system didn't work. We'd have to pay to get the technicians to come up to Liverpool to get it fixed, and the turnaround would be a few days so we would have to keep using a partially broken POS system. Because payments and POS were separate, PLU reporting was a pain. We do internal stock takes once a week and an external stock take every month, which would be a few days of manual labour at a cost of around £140 a day. And we’d spend another full day every month updating menus, because of how frequently we change them.”