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Network Requirements with Zettle Food & Drink

Food & Drink app

This article contains information about the new Zettle Food & Drink app. If you are looking for information about Zettle Pro for Hospitality click here.

Zettle has a specific set of network requirements which must be followed to keep things running smoothly.

Which set of requirements should I follow?

Before you begin, decide which set of network requirements you need to follow. There are 2 sets: basic and full. If any of the points below describe your business, follow the full network requirements; if none of these points apply to your business, follow the basic requirements:

  1. You use mobile iPads (your iPads are not fixed at a counter location)
  2. You use 5 or more iPads for a single location

Basic Network Requirements

Physical requirements for Zettle

  • A shelf or countertop space of 40 [w] x 40 [l] x 20 [h] cm per cash drawer
    • If placing the POS system on a countertop with a cash drawer beneath, we recommend having a 25mm hole in the counter for cabling to go through. If this is not possible, cabling can be placed around the top of your countertop.
  • One Standard UK power socket (240v 13A) for each printer, each iPad, and each card reader.
  • One Ethernet RJ45 CAT5 cable for each networked (ethernet) printer you will be connecting to your broadband router/network.

Wifi coverage

  • Four full bars of wifi signal displayed on the iPad at all locations where an iPad will be used. Minimum of 0.5 mbps speed.
  • If you offer guest wifi, avoid using Zettle with the same wifi connection that the guests use.

Incompatible software

Do not install or use streaming services, such as Spotify or Sonos, on the same iPad or even on the same network as Zettle. These services take priority on the network and can cause printer/cash drawer delays or errors. You can stream music to a separate VLAN (virtual local area network) if you can enable this on your router.

Incompatible network equipment

  • Do not use smart or managed switches with Zettle. These are incompatible and must not be used for connecting routers to access points or for connecting printers to the router.
  • Do not use cable splitters for dual traffic running down one cable, where one half of this traffic is Zettle traffic.
  • Do not use powerline adaptors for extending cabling through electrical circuits. These are not compatible with Zettle.

Full Network Requirements

Physical requirements for Zettle 

  • One Standard UK power socket (240v13A) for each printer, each iPad, and each card reader required.
  • A shelf or countertop space of 40 [w] x 40 [l] x 20 [h] cm per cash drawer.
    • If placing the POS system on a countertop with a cash drawer beneath, we recommend having a 25mm hole in the counter for cabling to go through. If this is not possible, cabling can be placed around the top of your countertop.
  • One Ethernet RJ45 CAT5 cable for each networked (ethernet) printer you will be connecting to your broadband router/network.
  • One Apple Lightning cable – if using a Lightning port printer – to connect directly to the iPad.

Wifi coverage

  • Four full bars of wifi signal displayed on the iPad at all locations where an iPad will be used. Minimum of 5 Mbps speed.

Traffic separation

  • Where a broadband line will be shared between Zettle and other services – such as staff wifi, customer wifi, CCTV or music streaming – you must separate out a discreet part of the network solely for use by Zettle.
  • Do this by using a completely separate router and access point for Zettle traffic where possible.
  • If this is not feasible, you can separate traffic instead by splitting the network into dedicated VLANs from the router, with Zettle traffic being assigned to VLAN 0 and other traffic being separated to VLAN (virtual local area network) 1, 2, 3 and so on.
  • It may also be necessary to limit the bandwidth allocation on VLAN 1, 2, 3 to ensure traffic priority is given to Zettle.

Band and channel selection

  • For any location using mobile iPads a dual-band router or access point must be installed, with all Zettle wifi traffic being set up on the 5GHZ wifi band.
  • For all other wifi traffic, use the 2.4GHZ band.
  • Use the least congested wifi channel for Zettle traffic (particularly where multiple access points are in use).

Incompatible network equipment

  • Do not use smart or managed switches with Zettle. These are incompatible and must not be used for connecting routers to access points or for connecting printers to the router. If managed switches are used to set up the network that Zettle uses, Zettle cannot guarantee the reliable operation of Zettle products.
  • Do not use cable splitters for dual traffic running down one cable, where one half of this traffic is Zettle traffic.
  • Do not use powerline adaptors for extending cabling through electrical circuits. These are not compatible with Zettle.

Incompatible software

Do not install or use streaming services, such as Spotify or Sonos, on the same iPad or even on the same network as Zettle. These services take priority on the network and can cause printer/cash drawer delays or errors. You can stream music to a separate VLAN (virtual local area network) if you can enable this on your router.

  • DrayTek Vigor (2862/2862N model) router or equivalent business-grade, dual-band router
  • Ubiquiti Unifi Access Point (AC-Lite / Pro model) or equivalent business-grade, dual-band AP
  • Unmanaged 1 Gigabit Network Switches for connecting printers and access points to iPads

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