Policy Updates

Upcoming Changes to Zettle by PayPal General Terms and Conditions and Zettle by PayPal Payment Terms and Conditions

Issue Date: 2 April 2026

Effective Date: 2 June 2026

We’re updating the terms and conditions for merchants using our Zettle by PayPal services as part of the integration of Zettle by PayPal service into PayPal and the transition to our new PayPal Point of Sale (POS) offering.

These changes reflect the consolidation of Zettle by PayPal services into the PayPal ecosystem and align terminology with our new POS branding.

• We are combining the Zettle by PayPal General Terms and Conditions and the Zettle by PayPal Payment Terms and Conditions into a single set of PayPal Point of Sale Terms and Conditions (POS Terms). This removes duplication and streamlines your agreement.

• The new POS Terms supplement the PayPal User Agreement. Where appropriate, they now refer you to the User Agreement instead of duplicating provisions.

• All terminology has been updated to reflect the new Point of Sale / POS branding in line with PayPal’s rebranding approach.

• The updated Terms incorporate new aspects of the POS offering, including enhancements to payment flows and the ability to settle funds directly into your PayPal business account.

How the updated POS Terms apply:

• The new POS Terms will apply once you move to the integrated PayPal model. Until then, if you are still using Zettle by PayPal service on the legacy setup (with payouts to your bank account), you will continue to be covered by the existing Zettle by PayPal terms. The new POS Terms will only apply once your account is migrated.

• Offline Payments (opt-in) and our rebranding to PayPal Point of Sale apply immediately to all merchants, both legacy and integrated. Using Offline Payments means you accept the feature’s specific terms (as described in the POS Terms), while your broader service remains under the existing Zettle by PayPal terms and conditions until you migrate.

Review the PayPal Point of Sale Terms and Conditions

Past Policy Updates

Notice of Amendments to the United Kingdom Zettle by PayPal General Terms and Conditions, Zettle by PayPal Payment Terms and Conditions, Zettle by PayPal Privacy Policy and Zettle by PayPal Delivery Terms

This Page

This page details and/or previews updates to Zettle by PayPal users of changes to the United Kingdom Zettle by PayPal General Terms and Conditions & Zettle by PayPal Payment Terms and Conditions or other online agreements, policies, or statements that require notice. Note that additional changes could be made to previewed agreements on or before the effective dates listed, provided the applicable notice requirements are met.

Amendments to the PayPal Zettle Hardware and Delivery Terms 

Issue Date: 30 September 2025

Effective Date: 30 October 2025

We have updated the Zettle by PayPal Delivery Terms to introduce service terms governing the ordering/purchasing of Zettle by PayPal-related hardware by and from third-party suppliers, such as authorized resellers. The updated terms are applicable to hardware purchases starting on or after the Effective Date and do not apply to purchases made prior to the Effective Date. 

Multi-Factor Authentication (MFA) for Your Zettle by PayPal Account 

Effective 1 April 2025.

We are introducing Multi-Factor Authentication (MFA) for Zettle by PayPal accounts. This additional security measure will help safeguard your account from unauthorized access.  Going forward, when logging in to your Zettle by PayPal account or making certain account changes (such as updating your bank details), you will be required to verify your identity using MFA via email.  This means that in addition to your password, you will receive a one-time verification code via email to confirm your login or changes to sensitive account settings. 

We will roll out this security update starting 15 April 2025.

Please ensure that your registered email address is up to date in your Zettle by PayPal account settings.  When logging in or making key account changes, follow the on-screen instructions to complete the email verification step. 

For further details or any questions, please visit our Help Centre.

Confirmation of Transfer of Services from PayPal (Europe) S.à r.l. et Cie, S.C.A. to PayPal UK Ltd:

Effective 1 November, 2023

Further to our previous Policy Update notice published on 24 July 2023, it is confirmed that PayPal (Europe) S.à r.l. et Cie, S.C.A. is transferring all of its Zettle by PayPal services provided to users in the United Kingdom to its affiliated company, PayPal UK Ltd, on 1 November 2023.

PayPal UK Ltd is authorised and regulated by the Financial Conduct Authority (FCA) as an electronic money institution under the Electronic Money Regulations 2011 for the issuance of electronic money (firm reference number 994790), in relation to its regulated consumer credit activities under the Financial Services and Markets Act 2000 (firm reference number 996405) and for the provision of Cryptocurrency services under the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (firm reference number 1000741). Some of PayPal UK Ltd’s products including PayPal Pay in 3 and PayPal Working Capital are not regulated by the FCA. PayPal UK Ltd’s company number is 14741686 and its registered address is Whittaker House, Whittaker Avenue, Richmond-Upon-Thames, Surrey, United Kingdom, TW9 1EH. 

We have updated the Zettle by PayPal General Terms and Conditions, the Zettle by PayPal Payment Terms and Conditions, the Zettle by PayPal Privacy Policy and the Zettle by PayPal Delivery Terms for UK users so that from 1 November 2023 the following changes apply (as appropriate):

• Identifying PayPal UK Ltd as the new provider of Zettle Services for all UK users in replacement of PayPal (Europe) S.à r.l. et Cie, S.C.A.;

• Updating the Status Disclosure sections to explain the regulatory status of PayPal UK Ltd in the United Kingdom;

• Describing PayPal UK Ltd’s obligations to safeguard customer funds in accordance with UK regulations;

• Including information for UK users on how to make a complaint to the FCA;

• Removing references to Luxembourg rules, regulations or EU laws and replacing them with the equivalent UK rules and regulations; and

• Revising the Privacy Policy for Zettle by PayPal to reflect UK data protection requirements, the removal of Luxembourg Bank Secrecy consent requirements and updated contact information and complaints section to refer to the Information Commissioner’s Office.