Tipping

How does the Zettle tipping function work? 

Zettle’s tipping function allows your customers to add an extra amount to their bill, and they can do so straight into your Zettle Terminal or Zettle card reader. This function only works with a Zettle Terminal or a Zettle Reader / Reader 2.  
 
It is important that you understand how to receive and declare tips according to local tax authority regulations. Read more about tax regulations in UK here. Tips that have been accepted with a Zettle Terminal or Zettle Reader will be presented in full on your Zettle sales reports and on your receipts.

How do I activate the tipping function?

The Zettle tipping function works with a Zettle Terminal or Zettle Reader.

  • The tipping feature is available for both iOS and Android devices.
  • To then be able to start accepting tips with your terminal or card reader, you lastly need to activate the feature in the app. You will find the tipping function in “Settings” > “Payment settings” /Tipping. 

How do I start receiving tips in the Zettle Reader?

  1. Place your products/enter your order into the shopping basket on your Zettle app or simply enter an amount. 
  2. Tap “Charge” and select card as payment method. 
  3. The card reader will now ask your customer if they want to add a tip. Hand over the reader to the customer.  
  4. If they say yes, they will be asked to enter an amount. After that, they simply tap or insert their card and enter their PIN if requested.  
  5. You can now print, text or email a receipt to your customer.

How do I start receiving tips in the Zettle Terminal?

  1. Place your products/enter your order into the shopping basket on your Zettle app or simply enter an amount. 
  2. Tap “Charge” and select card as payment method. 
  3. The Terminal will now ask your customer if they want to add a tip. Hand over the Terminal to the customer.  
  4. If they say yes, they will be asked to enter an amount. After that, they simply tap or insert their card and enter their PIN if requested.  
  5. You can now print, text or email a receipt to your customer. 

FAQ

MAX level for tip
To prevent accidental or invalid amounts (for example if the customer enters their PIN code instead of a tip amount), the maximum tip level is set to 50%. If the customer enters more than 50%, the card reader will show a “too high amount” warning message.

Does Zettle take a cut of the tips? 
For all card payments, Zettle takes a transaction fee based on the total amount. Read more about our prices here.​

Can I see a total of all my tips in my sales reports?
Yes, total tipping is shown in all printed, web and in-app sales reports under “tips”.

Can I deactivate the tipping function?
You can deactivate the function at any time in “Settings” > “Payment settings” / “Card”.

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